Refund policy

One-time packages (Starter and Launch)

• Before you submit onboarding: full refund on request.
• After onboarding, before your campaign launches: refund of the purchase price minus a preparation fee of [25% — to confirm], reflecting audience research and copywriting already carried out.
• After launch: no refund for prospects already contacted. If we cannot complete the package volume, we refund the undelivered share pro rata.

Monthly subscriptions (Growth and Scale)

• You can cancel at any time; cancellation stops future renewals and your current paid service period is completed.
• First payment: full refund if requested before you submit onboarding; afterwards the one-time package rules above apply to the first service period.
• Renewals: renewal payments are not refunded once the service period has started, except where we fail to deliver that period's allocation, in which case we refund the undelivered share or carry it forward, as you prefer.

Not a reason for a refund

Replies, appointments and sales are not guaranteed. A properly delivered campaign is not refundable because it produced fewer replies or meetings than hoped. A delay caused by incomplete onboarding or late approvals on your side does not entitle you to a refund.

How to request a refund

Email hello@pipelinepilot.example with your order reference (PP-…). We reply within two business days. Approved refunds are returned to the original payment method through our payment provider; the time for the money to appear depends on your bank or card issuer.

Nothing in this policy affects rights you have under mandatory law.